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Delete your CroVenture account

How to delete your CroVenture account and all data linked to it.

Croatia AtlasAccount deletion

This page applies to the CroVenture app for Android and iOS, operated by Gearstack, obrt za računalno programiranje i usluge, vl. Kristijan Bezjak, Zagreb, Croatia (see the legal notice). You can delete your account and its data at any time, with or without the app.

1. Delete in the app

  1. Open CroVenture and go to the Profile tab.
  2. Open Settings (gear icon).
  3. Under Account, tap Delete all data and confirm.

The deletion runs immediately. Your account, your cloud data and the data on this device are removed, and the app starts again as a new guest. This also works for guest progress without an e-mail address. To delete only your discovered places and badges but keep the account, use Reset progress in the same settings.

2. Request deletion without the app

Send an e-mail to info@gearstacklabs.com with the subject Account deletion, from the e-mail address of your CroVenture account (Google, Apple or e-mail sign-in).

  • We confirm your request by replying to that address before deleting anything, so that nobody else can delete your account.
  • We delete the account and the data listed below within 30 days and confirm by e-mail.
  • Guest progress is stored under a random user ID without an e-mail address, so we cannot match it to a request by e-mail. Delete it in the app as described above.

Data that is deleted

  • Your Firebase sign-in account (user ID, name and e-mail address).
  • Your cloud progress: discovered places, badges, quest progress and the map cells that older app versions stored.
  • Restored purchases (earlier ad removal), tour unlocks and the purchase verification records linked to your account. The payment itself stays with Apple or Google.
  • Your community profile, open place proposals and every photo you attached to a proposal.
  • Technical records of your proposals: request and rate-limit entries and open claims.

Data that is kept

  • Completed moderation records of your proposals, without your user ID and without photos, for editorial records and abuse prevention.
  • A technical deletion lock without your name or e-mail address, for up to 7 days.
  • Records we must keep by law, for the period the law requires.
  • Data on your device (for example settings and downloaded content) until you uninstall the app.
  • Advertising and diagnostics data of Google services, according to Google's own retention periods (see the privacy policy).

Questions

Write to info@gearstacklabs.com or use the contact page.